F&Q

 

Can you request a shipment with specific requirements?

Yes, you can place a custom shipment request by contacting us via WhatsApp, and our customer service team will ensure your order meets your exact specifications.

 

Can you modify your shipment details after placing an order?

You can make changes before the order is officially confirmed through our customer service team.

However, once the order is confirmed, modifications to the specifications or products are not possible.

 

Can you choose a specific delivery date?

Yes, delivery can be arranged based on our available schedule. Our team will contact you to coordinate the most convenient time for receiving your shipment.

 

Do you need to pay before receiving your shipment?

It depends on the type of shipment:

 

• Standard orders: Cash on delivery may be available.
• Large or custom shipments: A partial payment is required in advance to confirm and process the order.

 

How can you ensure your shipment arrives in good condition?

Before accepting the delivery, please check the packaging integrity and ensure there are no damages.

If you notice any issues, contact our customer service immediately for assistance.