Return & Exchange Policy

Return and Exchange Policy

1. Return & Exchange Period:

o Customers can request a return or exchange within 3 business days from receiving their order.

2. Return Conditions:

o The product must be unused and in its original condition and packaging.

3. Return Shipping Costs:

o ICTC covers return shipping costs only if the product has a defect or wrong item was sent.

o For any other reason, the customer is responsible for the return/exchange shipping cost.

4. Refund Method & Processing Time:

o Refunds are processed via bank transfer within 3 to 7 business days after receiving the returned item.

5. Non-Returnable Products:

o Customized products made specifically for the customer cannot be returned or exchanged.

6. Exchange Instead of Refund:

o Customers can request a product exchange instead of a refund.

7. How to Request a Return or Exchange:

o Contact customer service and fill out a return request form.

8. Defective or Incorrect Products:

o ICTC covers return shipping costs for defective or incorrect items and the shipping cost of the replacement.

9. Product Warranties:

o Standard warranties apply based on the product type.

10. Returns for Discounted & Promotional Items:

o The same return and exchange policy applies to discounted and promotional items.

For any inquiries or requests, please contact customer service at +966 13 812 3344.

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